Terms & Conditions of Sales

GENERAL CONDITIONS OF RENTAL FOR THE MYOSOTIS INDIGO AND ROYAL BLUE COTTAGES.

1. When booking, by clicking on accept the customer confirms being at least 18 years old, having read the conditions of use with all the clauses at the latest when paying the reservation deposit or taking of possession of the gîte and the customer also confirms that they accept the processing of their personal data as part of the management of our gîtes (see our Confidentiality Charter). The customer confirms having read the post-Covid 19 health protocol applied in our accommodation and respecting the instructions.
The owners, Béatrice and Alin Collard, have taken strict measures to combat the spread of Covid19.
Your hosts, despite all the care taken to counter the virus, cannot be held responsible for possible contamination beyond their control. Please read the post Covid-19 health protocol adapted to gîtes below or on: https://www.les-myosotis.be
We ask you to respect the health rules for the prevention of Covid-19 so that the next guests can be welcomed in the same way and with complete peace of mind.
Reserving and staying at Gîtes les Myosotis, located 12, Place de la Mairie in 6640 Morhet, implies acceptance of OUR GENERAL RENTAL CONDITIONS and the commitment to comply with them .
These regulations are essential to the proper functioning of our lodges and in particular the safety rules.
Our lodges are not places freely open to the public. This is why we invite you to take advantage of all the living spaces at your disposal in a friendly manner and respecting everyone's privacy.
The owner certifies that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for local tourist accommodation. Recognition by the General Tourism Commission: The lessor certifies that the rented property complies with the provisions of the Walloon Tourism Code of April 1, 2010.
This house is mainly intended to accommodate family groups. Non-family groups can however be accepted subject to the owner's agreement and a possible increase in the deposit.
The organization of student parties, bachelor parties and other parties of this type are prohibited in our establishments.

2. PURPOSE
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document.They govern all the steps necessary for the reservation and the monitoring of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate accessible on our reservation platform, namely through Elloha.com. These general conditions of sale apply to all reservations made online, via our reservation platform.

3. RESERVATION
The customer chooses the services presented on our reservation platform. He acknowledges having read the nature, destination and reservation methods of the services available on our reservation platform and having requested and obtained necessary and/or additional information to make his reservation with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held responsible in this regard.The reservation is deemed accepted by the customer at the end of the reservation process. P

4. BOOKING PROCESS
Reservations made by the customer are made via the electronic reservation voucher accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation voucher. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted. After the final choice of the services to be reserved, the reservation procedure includes entering the bank card in the event of a guarantee or prepayment request, consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate. before validation of the reservation and, finally, validation of the reservation by the customer.

5.ACKNOWLEDGMENT OF RECEIPT OF THE RESERVATION
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date reservation made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.

6. CONSUMPTION OF THE SERVICE
In accordance with the regulations in force in certain countries, the customer may be asked, upon arrival, to complete a police form. To do this, the customer will be asked to present an identity document in order to check whether or not they must complete the police form.Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if payment has already been made. Internal Regulations, the customer accepts and undertakes to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to invite the customer to leave the establishment without any compensation and or without any reimbursement if a regulation has already been made. been carried out.

7. RESPONSIBILITY
The photographs presented on our reservation platform are not contractual. Even if all the best efforts are made so that the photographs, graphic representations and texts reproduced to illustrate the establishments presented give as accurate an overview as possible of the services offered, variations may occur between the time of reservation and the day of the reservation. consumption of the service.The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, due to the client, in particular the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer's bank. Any reservation or payment which is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

8. COMPLAINTS
Complaints relating to non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.

9. PRICES OR RATES:
The prices relating to the reservation of services are indicated before and during the reservation and are inclusive of VAT. The price includes the rental of the rented property, 10% of which is for the rental of the furniture for the stay determined in this contract as well as the fixed charges for water, heating and electricity.
Prices do not include :
A. The deposit or rental guarantee value €180.00/gîte : the deposit must be paid 14 days before arrival by bank transfer to the lessor. For last minute reservations, the deposit will be paid on arrival either by Payconiq transfer or in cash. For long stays (more than 21 days), the value of the deposit will be increased and a periodic check of the premises will be requested depending on the length of the stay. We are unable to accept credit cards.
This deposit is refunded to the tenant on the day of departure or at the latest within 10 working days following the departure date, less any damage noted.
In the event of non-payment of this deposit, the manager responsible for reception may refuse to hand over the keys to the customer, without the latter being able to claim any compensation.
If the amount of damage is greater than or equal to the amount of the deposit, the tenant undertakes to pay in addition the amount covering the charges and, where applicable, the costs linked to the damage. The customer expressly agrees that the return of the deposit will only be made when an agreement has been reached between the customer and the owner as to the calculation relating to possible rental damage and the charges and costs referred to in the preceding paragraph or, lack of agreement, when a final legal decision having the force of res judicata has been pronounced.The deposit (€180.00/gîte) is intended to cover all debts for which the tenant may remain liable to the lessor upon return of the premises. In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established. If it turns out that the tenant is not liable for the sums claimed and that all or part of the deposit must be returned, the lessor will owe interest, at the legal rate, on the amount to be finally returned.
B. Mandatory departure cleaning costs of €65.00/cottage.
C. Bed linen and bath linen to be brought by tenants or provided for rental (options) with supplements.
D. Tourist tax of €1/night/person
E. Bags of pellets possibly consumed on site will be invoiced upon departure following consumption at the market price.
Lower rates are sometimes available on our Platform on certain dates for a given stay, product or service.However, these offered lower rates may be subject to specific conditions and restrictions, including cancellation and non-refund policies. Please carefully review the information on the product, service or reservation in question to understand these conditions before making your reservation.
Prices are confirmed to the customer in the amount including tax, in the commercial currency of the establishment, and are only valid for the duration indicated on the reservation platform. If the establishment is debited in a currency other than that confirmed on the reservation, the exchange costs are the responsibility of the customer. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless special arrangements are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the rates page, must be paid directly on site to the establishment and in cash (euros). Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.

10. PREPAYMENT - PAYMENT - NO SHOW - IMPORTANT INFORMATION : For reservations more than 30 days before the arrival date, a deposit corresponding to 30% of the amount of the stay is requested upon reservation, balance payable no later than 30 days before the start of the stay by transfer or bank payment. For reservations made less than 30 days before arrival, the entire stay is required upon reservation by bank transfer or payment.
The customer communicates his bank details as a guarantee of the reservation except under special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc. depending on the possibilities offered by the establishment's reservation platform ) by directly indicating, in the area provided for this purpose (entry secured by SSL encryption), the card number, without spaces between the numbers, as well as its validity date (it is specified that the bank card used must be valid as of time of consumption of the service) and the visual cryptogram. He must come to the establishment with the bank card that allowed him to guarantee the reservation. Payment is debited at the establishment during the stay, except in the case of special conditions or rates where partial or total payment is debited at the time of booking. This prepayment is referred to as a deposit.In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the establishment will debit the customer, as fixed compensation, of the amount indicated in its general conditions and special conditions of sale. Our establishment has chosen elloha.com/stripe.com in order to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. The payment card may be refused for several reasons: stolen card, blocked card, limit reached, entry error, etc. In the event of a problem, the customer must contact their bank on the one hand, or the establishment on the other hand to confirm your reservation and method of payment. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of booking.

11. LATE PAYMENT
Any amount due by the tenant, and not paid ten days after its due date, will automatically produce and without formal notice, for the benefit of the lessor, an interest of 1% per month from its due date, the interest for any month started being due for the entire month.
If you wish to view, modify or cancel your Reservation, please refer to the confirmation email and follow the instructions therein. Please note that any cancellation may incur charges in accordance with the cancellation, (pre)payment and no-show policies and that (pre)paid amounts may not be refunded. We advise you to carefully read these cancellation, (pre)payment and no-show conditions before making your reservation and to make any future payments within the agreed deadlines for said reservation. In case of late arrival on the day of check-in or delayed arrival until the next day, please make sure to inform us (in good time/promptly) so that we are informed and do not cancel your Booking or charge you for no-show.

12. RESPECT FOR PRIVACY
The customer is informed, on each of the personal data collection forms, of the obligatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the carrying out of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Protection Charter personal data. In particular when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract.The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate protection of personal data within the meaning of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com, in their professional capacity, have committed to the establishment to take all security measures and respect data confidentiality for said data transfers.

13. FUTURE CORRESPONDENCE
By making a reservation, you agree to receive an email that we may send to you prior to your arrival date at the property, which will contain information about your destination and offers relevant to your stay (including offers from from our partners, if you have agreed to receive them), and an e-mail that we can send you after the end of your stay in the establishment, and which will invite you to complete our customer feedback questionnaire.

14. PROOF CONVENTION
Entering the required banking information, as well as acceptance of these general conditions and the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. Computerized records kept in elloha.com's computer systems. will be kept in reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.

15. FORCE MAJEURE
Force majeure means any event external to the parties which is both unpredictable and insurmountable and which prevents either the client or the establishment from fulfilling all or part of the obligations provided for in the contract. Force majeure or fortuitous events are those usually recognized by the case law of the Belgian Courts and Tribunals.Each party cannot be held responsible towards the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the resulting costs.

16. INTEGRALITY
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or reservation request (including the special conditions of the reserved rate) and these general conditions.In the event of a contradiction between the reservation voucher and the general conditions, the provisions appearing on the reservation voucher will be the only ones applicable to the obligation in question. These general conditions of internet sale may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via internet will be put online by the establishment. As soon as it is posted online, the new version of the general conditions of sale via internet will automatically apply to all customers.

17. USE OF RENTED PROPERTY
The tenant uses the rented property in accordance with its intended purpose and as a good father. It is required to respect the maximum planned capacity. Any violation of this clause may result in the immediate termination of this contract, at the fault of the tenant, the rental amount remaining definitively acquired by the lessor.The customer who makes a reservation with an owner for a specific period cannot under any circumstances claim any right to remain in the premises beyond the planned period. Transfer or subletting is prohibited.

18. TIMES for arrival/departure
- Arrival time: between 5 and 9 p.m.
The tenant must inform the owner of his arrival and departure time as soon as possible. He must appear on the specified day and at the time mentioned in this contract. In the event of late or delayed arrival, the tenant must notify the owner of the gîte.
- Departure time: before 10:00 a.m.
You are asked to respect the departure time stipulated in the contract, please note that the time spent tidying up must be done before the departure time.

19. HANDOVER OF KEYS
The keys to the gîte will be given exclusively to the person who signed the contract.On this occasion, she will learn about the safety rules, the operation of the various appliances (dishwasher, oven, etc.) and we will carry out an inventory of the gîte. The person, in whose name the rental contract for the gîte was established, is required to apply and enforce the regulations below.

20. INVENTORY — Furniture and equipment inventory
An inventory of the equipment of the rented property is carried out at the start and end of the stay. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment. The tenant must return the property in the condition in which he received it. He is responsible for any loss or damage.

21. USE OF PREMISES AND ENVIRONMENT
The tenant must respect the peaceful nature of the premises and use them in accordance with their intended purpose.The tenant undertakes to behave respectfully of residents and the environment in general: fauna, flora, various equipment, etc. and to respect a curfew from 10 p.m.
The sound volume inside the building and outside the building must be contained in order to respect the tranquility of the neighborhood. The tenant will himself ensure the control of the incidences arising from his rental in the vicinity of the gîte. In the event of a conflict or complaint, the owner reserves the right to exclude disruptive elements from the gîte.

22. BEDDING: The cottage is rented with bedding (box springs and mattresses), duvets, pillows, all in accordance with the inventory provided. Each mattress is equipped with a mattress pad and an extendable cover which must in any case be kept in place when you leave. (Except in the event of an accident where it will have to be washed). Each pillow is equipped with a cover and waterproof protection which must in any case be kept in place when you leave.(Except in the event of an accident where it will have to be washed).

23. BED LINEN :
It is not allowed to sleep directly on the protections without bed linen, we thank you for your kindness in this regard. Details of the obligatory household linen to be taken by the tenant have been transmitted when booking and/or provided for rental with supplements on prior request.
The customer is required to take this household linen with him. The customer is also required to cover the mattresses with a cover or sheet.
The use of sleeping bags is not permitted.
Failing this, the owner is entitled to deduct from the deposit the costs of cleaning the mattresses and all other bedding made available to the customer.
Practical details of bed linen
You must equip each bed with a fitted sheet enveloping the double bed mattress 160 x 200 x 25 and the single bed 90 x 200 x 25, a duvet cover enveloping the double bed duvet 240 x 220 andsingle bed 150 x 200), 1 or 2 pillowcases depending on the bed. Rental supply options possible with supplements on prior request.
If it is found that the duvet is used as a diaper without its cover provided, you will be charged an additional €20 for cleaning each duvet. Heavy soiling will be the responsibility of the customer.
If the bed linen has been provided to you for rental: your beds will be made on arrival, you will however be asked to undo them on your departure and put the bed linen in the bag provided for this purpose where it is put quarantined for 24 hours before handling, control of the number of pieces supplied and washing at 60°. If an item is missing it will be deducted from the rental guarantee.

24. BATH LINEN
You must bring your own bath linen or it is provided for rental with supplements on prior request.
If provided for rental, the bath linen must be returned on your departure in a bag provided for this purpose; it is quarantined for 24 hours before handling, checking the number of pieces provided and washing at 60°. If an item is missing it will be deducted from the rental guarantee.

25. SMALL EQUIPMENT TO BE PROVIDED BY THE TENANT
The cottage is rented with kitchen equipment, crockery, all in accordance with an inventory provided.
You must bring: tea towels, 25 liter garbage bags, coffee filters, sponges and cleaning products for dishes, dishwasher tablets, kitchen paper, toilet paper, your washable or disposable masks.

26. SAFETY STANDARDS
The lodgings are subject to the standards and regulations applying to establishments open to the public.You are required to respect the accommodation capacity of each gîte which is a maximum of 6 people and 1 baby, the distribution of beds in the rooms must not be modified and it is strictly forbidden to install any additional beds.
Emergency exits will be kept clear.
No cooking appliances must be added to the kitchen, the use of fryers and fondue equipment is prohibited in our gîtes, no additional heating appliances must be added to the rooms.
If the owner notices during the rental period that the tenant has violated these rules, the owner reserves the right to interrupt the stay of the people concerned by leaving the premises, without any forfeiture. In the event of a disaster, the criminal and civil consequences would be the sole responsibility of the tenant.

27. FIRE SAFETY
The lodges are equipped with a fire detection system which triggers an alarm in the presence of smoke or abnormally high temperature. This device must under no circumstances be taken out of service by any means whatsoever.The tenant must inform the guests and more particularly the parents of children that the use without valid reasons of the manual triggers located in the common areas triggers the audible alarm and therefore the immediate evacuation of the premises.
A fire extinguisher is placed in the hall of the Indigo gîte and in the living room of the Royal Blue gîte, any equipment hit and used outside of the fire procedure will be reported. The costs of restoring service will be the responsibility of the tenant.
Procedure in the event of a fire alarm :
1) Immediately evacuate the cottage through the front doors.
2) Call the owner on + 3261266595 or + 32494844481 and/or the firefighters on 112 if necessary.
3) Gather outside in the parking lot.
4) Make sure everyone is out. Count the guests.
5) Use the fire extinguishers which are at your disposal in each gîte.

28. NO SMOKING
The client undertakes to respect and enforce the ban on smoking inside the holiday home to all people staying in the holiday home. Any space isolated from the environment by walls, provided with a ceiling or false ceiling is considered to be the interior of the holiday home. If this smoking ban is not respected inside the gîte, costs for cleaning or replacing equipment contaminated by tobacco will be charged. (Furniture fabrics (sofas, drapes, curtains).

29. ANIMALS
Animals are not allowed inside the gîtes and extend over the entire property of the accommodation provided, including in the gardens and annexes, with the exception of a guide dog if it accompanies a person with visual impairment. Outside, the guide dog must be kept on a leash and any droppings must be picked up.

30. FURNITURE - EQUIPMENT
The furniture, tables and chairs located inside the gîte must not be taken outside. Garden rooms are provided for this purpose. Any damaged or malfunctioning equipment must be reported and the amount of the replacement value of said equipment will be retained from the deposit. In the event of breakage (dishes in particular), the owner will deduct from the deposit corresponding to the amount of the replacement value of the said equipment.

31. DECORATION
The tenant cannot modify the decoration of the gîte, no fixing is authorized in the walls using nails, screws, drawing pins, adhesive tape, or the like.

32. GARDEN FURNITURE
An outdoor table and chairs are at your disposal outside, as well as a parasol in each gîte. The parasol must be closed and brought inside after each use.
Deckchairs are also available, please store them in place after use and make sure to remove the cushions if there is a risk of rain and put them back in the garden box provided for this purpose. Be sure to keep them in good condition and store them clean where you found them.

33. USE OF THE KITCHEN :
We ask you to respect the following provisions:
- Only bring healthy and clean products into the kitchen.
- Store only food items in the kitchen.
- Use kitchen equipment and dishes only for food purposes and in a good manner.
- Use the dishwasher sparingly, that is to say when it is full, in a 60° wash cycle in order to guarantee hygiene.
- At the end of your stay, properly clean all the equipment used, without forgetting the oven, the hob, the fridge, the microwave, pans, etc.
If this cleaning is not done correctly, the time required to put everything back in order will be charged extra at the rate of €15.00/hour of work.
- Please also take back all your food and empty the bins while respecting selective sorting.

34. SANITARY
Apart from toilet paper, nothing else should be thrown into the toilet bowl.
Wipes of any kind, diapers, tampons, sanitary towels, cotton balls, must be placed in the trash cans provided with trash bags in advance and under no circumstances in the toilet bowl. Be sure to empty the trash before your departure.
In the event of a blockage of the sanitation system, due to malicious intent, the tenant will be held liable.

35. HEATING/ELECTRICITY/WATER
Charges are included in the rental price in the form of packages, however, please close the windows and radiators after use.
Avoid leaving lights on unnecessarily, moderate the water flow during showers.
The underfloor heating is automatically adjusted to 20° by an external probe and the setting cannot be modified under any circumstances.
Use of the pleasure pellet stove: please follow the instructions for use provided on arrival. Bags of pellets are invoiced on site upon departure according to consumption and at the market price.

36. BARBECUE
In the dry season, the dangers of fire are present. Pay attention to barbecue embers: a water sprinkler must be located near the fireplace when using it.
In windy weather, do not use a barbecue.

37. INTERNET ACCESS AND USE LIMITATIONS
Customers have free access to the owner's wifi connection without paying direct compensation.You undertake not to use this connection subsequently, nor transmit or communicate the access codes to anyone. Access is only possible in areas covered by wifi.
You declare on your honor not to use the connection for activities or purposes that are reprehensible, immoral or could give rise to our liability: in particular to send, receive or access illicit content under Belgian law. In particular with regard to the rules relating to intellectual property and cybercrime. The use of peer-to-peer software is strictly prohibited. In the event of a dispute or investigation we may transmit your personal information to the competent persons, which you hereby accept.

38. BREAKDOWN AND MALFUNCTION
In the event of a breakdown, please contact the owner who will decide with the tenant what action to follow and will do their best to remedy the situation as quickly as possible.Under no circumstances can the tenant request reimbursement for troubleshooting or repairs which he or she may have initiated alone.

39. STARTING CLEANING
Cleaning is automatically billed to the customer and is provided by the owner, but you must complete certain steps before your departure, namely putting things in order :
In the kitchen :
- Wash the dishes
- Empty the fridges, wash the interior and exterior walls
- Take back your unused food
- Clean cooking appliances, stove top, oven interior and microwave oven.
- Clean tables, work surfaces, placemats.
- Store equipment in the kitchen
- Empty the trash and used bottles into the appropriate containers while respecting selective sorting.
- Pass the broom on the floor.
- Clean stubborn marks on the floor (wine, food)
In the bedrooms, bathroom and toilets:
- Empty all trash cans in bathrooms and toilets while respecting selective sorting.
- If we have provided you with bed linen, please unpack the beds and put the fitted sheets, duvet covers and pillowcases in the bag provided for this purpose.
- If we have provided you with household linen: namely bath towels, hand towels, guest towels, washcloths and kitchen towels in the bag provided for this purpose.
Please note, please check that the number of pieces of bed linen and household linen provided on arrival is identical to that on departure. Following the pandemic and the potential risk of contamination, dirty laundry cannot be handled before 24 hours in quarantine and we will therefore not be able to check the number of items returned upon your departure. If a part is missing during the laundry check, the cost of replacing this part will be deducted from the rental guarantee.
Outside :
- Empty the ashtrays,
- Empty the barbecue and clean the area where you may have made a barbecue.
- Sweep the terrace if necessary, collect papers, balloon butts and other rubbish from the surrounding area.
- Replace the garden furniture, deckchairs, cushions and parasol.

40. PARKING
Cars must park in the car parks located in front of the gîte for the Royal Blue gîte and to the left of the building for the Indigo gîte, places indicated by signs, taking care not to obstruct the alley which is a public passage.

41. HOUSEHOLD WASTE - MANDATORY WASTE SORTING
Waste sorting is obligatory. An explanatory sheet is available in each gîte.
For the indigo gîte: a duo bin and selective sorting bags are placed in the garage, as well as 2 containers; one for papers and one for glass containers.
For the Royal Blue lodge:a duo bin and selective sorting bags are placed outside near the entrance, 2 containers are in a small room inside the gîte; one for papers and one for glass containers.

42. LOSS OF KEYS
Loss of keys given on arrival will be charged €25.00.

43. RESPONSIBILITIES – INSURANCE :
The tenant occupies the premises like a good father. He assumes responsibility for the rented property, the equipment and the land made available to him. He reimburses the lessor for all costs incurred as a result and undertakes to report any damage. By renting the accommodation, the tenant is legally required to return it in the condition in which he received it, including in the event of fire (art 1732, 1733 and 1735 of the CC.).If applicable (see special clauses) the tenant has his rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to him . These risks can be covered by the ""resort"" extension of the tenant's FIRE insurance policy. The tenant is invited to contact their insurer to check their contract.

44. CHILD SUPERVISION :
Children growing up on the property are the sole responsibility of their parents. Thank you to parents for ensuring supervision and supervision of their child(ren), especially in the play area. Pay particular attention to the respect of furniture, sanitary facilities and the entire building as well as garden furniture and outdoor equipment.

45. THEFT AND ACCIDENTS :
The owner declines all responsibility in the event of bodily injury, in the event of theft and/or damage to the property of the tenant and his guests, including vehicles parked in the parking lot.

46. EMERGENCIES:
In case of emergency: please tel. to owners: + 32 494/84.44.81 or + 32 479182685
Medical emergency or firefighters call 112.
A table at the entrance to each gîte mentions all the important numbers and addresses in the region .

47. CANCELLATION – PREMATURE DEPARTURE :
By making a reservation at an establishment, you acknowledge that you have read and accepted the establishment's cancellation and no-show policies, as well as any additional conditions of the establishment which may apply to your reservation or during your stay, including included for the services provided and/or products offered by the establishment. The general cancellation and no-show conditions specific to each establishment are indicated below; they are also reminded during the booking process and in the booking confirmation email. Please note that some rates or special offers do not allow cancellation or modification of the reservation. You are therefore invited to read the conditions of our establishment before making your reservation.Reservations requiring a deposit or prepayment (full or partial) may be canceled (without prior warning or notice of default) if the amount(s) (or balances) requested are not received in full by the agreed payment date, depending on the payment conditions of the establishment and the corresponding reservation.
You will be deemed responsible for any late payment, incorrect bank, credit or debit card details, invalid credit/debit cards or insufficient funds and will not be entitled to any refund of any prepayment (non-refundable) unless otherwise stated in the property's (pre)payment and cancellation policies.
If you wish to change or cancel your reservation, please refer to the confirmation email and follow the instructions therein. Please note that any cancellation may incur charges in accordance with the properties' cancellation, (pre)payment and no-show policies and (pre)paid amounts may not be refunded.We advise you to carefully read these cancellation, (pre)payment and no-show conditions before making your reservation and to make any future payments within the agreed deadlines for said reservation.
The customer can cancel their reservation free of charge up to 30 days before arrival. The customer will be required to pay the full amount if canceling within 30 days of arrival.
If the cancellation is the fault of the lessor, the latter may offer the tenant accommodation of the same or higher quality at the price of their reservation. In the absence of such a proposal or in the event of refusal by the tenant, the lessor must reimburse the tenant the deposit paid as well as the balance of the price of the stay if this has already been paid and also pay him compensation equivalent to 20 % of the price of the stay. However, compensation is not due in the event of force majeure.
If the tenant does not appear within 24 hours following the arrival date mentioned in the contract, the contract becomes automatically void, the amount of the stay remains with the lessor, the lessor can dispose of his property.
The premature departure of the tenant, whatever the reason, does not result in any reimbursement, even partial, of the price of the stay.

48. SOLIDARITY
The rental contract obligations are indivisible and joint with the tenant, his heirs or assigns, in whatever capacity.

49. DISPUTES
The owner reserves the absolute right to terminate, without notice or compensation, any contract whose object or cause proves incompatible with the destination of the premises. The owner is exempt from any liability in the partial or total execution of the contract resulting from a fortuitous event caused by a third party or from force majeure (bad weather, natural disasters, fire, water damage, other disasters or serious bans, attacks, administrative closure, etc.). Any duly justified complaint relating to a stay must be addressed to the owner.
These General Conditions of Sale are governed by the law of the country of establishment without hindering any mandatory protective provisions that may be applicable in the country of residence of consumers.
In the absence of agreement between the parties, they will submit their grievances to the Gîtes de Wallonie secretariat who will attempt to propose an amicable solution. Failing this, only the courts of the judicial district of the place where the building is located have jurisdiction.
© Fédération des Gîtes de Wallonie asbl – avenue Prince de Liège, 1/21 – 5100 Namur –
+32 (0) 81 311 800 – https://www.gitesdewallonie.be

Important information and hygiene rules for Myosotis Post Covid-19:
Health Safety : Your health remains our priority, we take the necessary hygiene measures to welcome you in the best possible safety. Cleanliness has always been and remains the essential criterion for us.But it's even more crucial as we all aim to reduce the spread of Covid-19.
Barrier gestures: We will respect the rules of social distancing and we will welcome you at least 1.50 meters apart. We will wear a mask and gloves to welcome you. Your disinfected keys will be given to you on a tray, a hydroalcoholic gel dispenser is available in each gîte. You are carefully invited to come with your personal washable mask.
Arrival and departure : time slots will be set by mutual agreement for your arrival (between 5 p.m. – 9 p.m.) and for your departure (between 8 a.m. and 10 a.m.) in order to limit contact as much as possible.
Check-in : your contact data will be recorded on arrival and kept for 14 days after departure to facilitate, if necessary, any subsequent contact tracing as part of traceability carried out by the competent authorities. In compliance with the GDPR, this data can only serve this purpose;unless expressly agreed for another use. Customers who refuse will be refused access to our accommodation.
The rental guarantee or deposit: we avoid payment in cash, the rental guarantee of €180.00/gîte must be paid by bank transfer minimum 14 days before your arrival or by Payconiq transfer on arrival, this will be refunded to you within 7 days of your departure by transfer, deducting any damage found in the accommodation.
If you are a traveler who may be affected by COVID-19 , or have respiratory symptoms or have been in contact with a person with Covid-19 in the 14 days preceding your stay in Les Myosotis, you will have to postpone your stay.
If a person presents health problems suggesting COVID-19 upon arrival , we will unfortunately have to refuse them access to our accommodation.
Cleaning :the cleaning option has become obligatory at Les Myosotis and will be automatically invoiced. Reinforced cleaning will be carried out by us. Living spaces, bedrooms and bathrooms will be ventilated for at least 20 minutes then cleaned with soap and water. Disinfection of surfaces (table, bedside table, door handle, toilet seat, floor, handrail, small equipment used as a remote control, toaster, soup mixer, etc.) with water containing 1% bleach or a 70% alcohol solution.
Bed and bath linen: We recommend bringing your own bed and bath linen.
If provided for rental with supplements: on arrival your beds will be made, however, upon your departure you will be asked to unmake the beds and put the linen in a bag provided for this purpose. Laundry: washing of household linen is done in wash cycles at 60° minimum, drying outdoors or in the dryer and ironing are done at home.
Crockery and cutlery : you will be asked during your stay to wash cycles in the dishwasher at 60° minimum.
Documentation, brochures, books, board games, table decoration, spice pots: have been removed from our accommodation on advice from the Ministry of Health. Addresses, information and activities in the region can be found: https://www.les-myosotis.be

Our guests are an integral part of our health policy : maximum precautions are taken for the safety of our travelers, reciprocally, we ask everyone to help us maintain a healthy environment for you and for those who follow.
These rules, based on the guidelines recommended by the National Health Office, are likely to change depending on the evolution of the pandemic and to which we will be obliged to submit for the well-being of all.

While ensuring a soothing atmosphere conducive to relaxation, calm and your well-being,

Béa and Alin have taken all necessary measures to counter the spread of Covid19.

Your hosts, despite all the care taken to counter the virus,

cannot be held responsible for any possible contamination beyond their control.

Thank you for your collaboration and excellent stay at Les Myosotis.